Support
How can we help?
Answers below. Anything else — support@goataudio.co, usually within 24 hours.
Where do I find my license key? +
Your license key was emailed to the address you used at checkout. Check spam if you don't see it. You can also find every key on your account page at goataudio.co/account.
How do I install a plugin? +
Download the installer for your platform from goataudio.co/download. Copy the VST3 (and AU on macOS) to your plugin folder: macOS — /Library/Audio/Plug-Ins/VST3/, Windows — C:\Program Files\Common Files\VST3\, Linux — ~/.vst3/. Rescan plugins in your DAW, open the plugin, and enter your license key or start a free trial.
The plugin doesn't show up in my DAW. +
Rescan plugins in your DAW's preferences and make sure the DAW is 64-bit. On macOS you may need to allow the plugin in System Settings › Privacy & Security.
How many computers can I use? +
Each license activates on two machines. Deactivate a machine from goataudio.co/account or from inside the plugin. A 30-day cooldown applies before a freed slot accepts a new machine.
How do I move a license to a new computer? +
Deactivate on the old machine first (in the plugin or at goataudio.co/account), then activate on the new one with the same key. If you no longer have access to the old machine, email support@goataudio.co.
Is there a free trial? +
Yes — 14 days, every feature, no card. Go to goataudio.co/trial, verify your email, and enter the trial code in the plugin.
What about the bundle — is it one key? +
The GOAT four arrives as four separate license keys in one email, one per plugin, so each plugin manages its own two machines.
Do you offer refunds? +
Because the products are digital we generally do not offer refunds, which is why every plugin has a full 14-day trial. If you hit a technical problem we cannot resolve, contact us.